Terms and Conditions

BOOKINGS

All styling sessions are available by appointment only and are conducted between 10:00am – 5pm, Monday to Friday and 10:00am - 2:00pm Saturday (AEST).

All appointments are held virtually by Google Meet.

Advance booking is highly recommended, especially for weekends, peak holiday seasons, and bridal services, which are often reserved weeks or months in advance.

PAYMENT POLICY

To secure your appointment, full payment is required upfront. Once your date and time have been confirmed, you will be taken through to an online payment checkout to finalise your booking. Please note, your booking is only confirmed once payment is recieved.

You may pay securely via:

  • Credit Card (Visa, MasterCard, AMEX)
  • PayPal
  • Afterpay

Please note:
Payment must be received within 24 hours of invoice issue. Unpaid invoices after this time may result in cancellation and release of your reserved booking.

CANCELLATION POLICY

  • If you cancel with more than 72 hours' notice, you are eligible for a refund, minus a 50% appointment holding fee.
  • If you cancel with less than 72 hours' notice, no refund will be issued.
  • Once a session has commenced or is completed, no refund can be provided.

RESCHEDULING POLICY

  • If you reschedule with more than 72 hours' notice, a credit will be issued, valid for 6 months from the original booking date.
  • If you reschedule with less than 72 hours’ notice, a 20% rebooking fee will apply.
  • Each booking is eligible for one complimentary reschedule. Additional reschedules will incur a 20% rebooking fee per change.
  • All rescheduling is subject to stylist availability.

LATE ARRIVALS & MISSED SESSIONS

If you arrive late, your session will proceed for the remainder of the scheduled time and will not run longer.
If you fail to attend without notice or cancel with insufficient notice, no refund or reschedule will be provided.

SERVICE AREAS & TRAVEL POLICY

All sessions are virtual and are available worldwide.

If Victoria Ellison holds an in-person service, these are available in:

  • Sydney, Brisbane, Gold Coast (Australia) and surrounding suburbs
  • Travel included within 30 minutes of the CBD in each respective city
  • For travel beyond 30 minutes, an additional $75 per 30 minutes of travel will be charged and added to your invoice

PRODUCT AVAILABILITY

While every effort is made to pre-plan and research your styling session, Victoria cannot guarantee availability of specific sizes, stock or product pricing in-store or online.

Victoria is not liable for any issues that may arise with third-party retailers (including faulty items, delays, or returns).

INTELLECTUAL PROPERTY

All documents, digital products, style reports, moodboards, Google Meet recordings, shoppable links, guides, or lookbooks provided to you as part of your session are strictly for personal use.

You may not reproduce, repurpose or distribute any materials to third parties without written consent from Victoria Ellison.

GIFT VOUCHERS

  • Valid for 3 years from issue date
  • Non-refundable, not redeemable for cash
  • Should the service redeemed be of less value than the gift voucher, a credit will be issued for the remaining amount
  • May be transferred to another service of equal or greater value (difference must be paid)
  • All standard terms and conditions apply to gift voucher bookings

DIGITAL RESOURCES - TERMS OF USE AND COPYRIGHT NOTICE

By purchasing any Digital Resource from Victoria Ellison, you agree to the following terms:

Copyright Notice

These Digital Resources and all related content are the intellectual property of Victoria Ellison and are protected under Australian and international copyright law.

All content — including but not limited to written materials, designs, layouts, worksheets, frameworks, concepts, and style systems — is © Victoria Ellison, 2025. All rights reserved.

License of Use

These Digital Resources are licensed for individual, personal use only. It may not be copied, reproduced, republished, uploaded, posted, transmitted, shared, distributed, resold, or used for commercial purposes without the prior written consent of Victoria Ellison.

If you are a stylist, educator, or professional using this material in your own work or client sessions, you must request a commercial license. Unauthorised use or distribution will be pursued legally.

No Refunds

Due to the digital nature of these Digital Resources, all sales are final. No refunds will be given once the product has been purchased and delivered. Please read all product descriptions carefully before purchasing.

Support

If you have trouble accessing your files or need support, please contact: hello@victoriaellison.com

Respect the Work

A great deal of time, strategy, and experience has gone into the creation of these Digital Resources. If you love them, please honour the creative work behind them and don’t share them without permission. Your integrity protects the value of your own investments as well as the future of independent creators like me.